Bill reductions 2014-18

Wannon Water residential water customers will receive $70 off their water bills each financial year for four years.

Wannon Water customers will receive total savings of $280, delivered annually as:

  • $70 reduction from 1 July 2014
  • $70 reduction from 1 July 2015
  • $70 reduction from 1 July 2016
  • $70 reduction from 1 July 2017

Water corporations are providing productivity and efficiency gains to help deliver lower household water bills.

Wannon Water identified capital and operational cost savings without compromising service standards or existing hardship protections. This includes the innovative use of renewable energy to reduce power costs, reduction in capital works expenditure and the introduction of new technologies to reduce operating costs.

Frequently asked questions (FAQs)

Am I eligible for the savings?

When do the savings apply?

How do I receive my savings?

Why do the savings only apply to residential customers?

Isn't my water bill going up anyway?

Do hardship programs still apply?

How is Wannon Water achieving these savings?

Will Wannon Water continue to be viable despite cost-cutting and rebates?

 

Am I eligible for the savings?

If you are a residential household and your water bill contains a usage charge component for the first quarter of the financial year (July to September), you will receive the savings.

When do the savings apply?

The savings will be applied over four years, commencing on 1 July 2014.

Savings are applied once per financial year, in the July-September quarter.

The $70 per year is committed under the initiative over four years and is backed up in Wannon Water's Corporate Plan.

How do I receive my savings?

The saving will appear as a credit on your water bill.

The credit will be applied each year, from 2014 to 2017.

Why do the savings only apply to residential customers?

The initiative was implemented to relieve cost-of-living pressures on Victorian households.

Isn't my water bill going up anyway?

For 2017/18, prices for residential customers will increase on average by 1.6% in Portland and 1.1% in Warrnambool, both well below the rate of CPI inflation. In Hamilton prices will reduce by 1%.

The following typical residential bills are based on typical annual household water consumption of 155 kilolitres per year.

 

Typical Hamilton Residential Household

   Water Service   Water Volume   Sewer Service   Gov. Efficiency Rebate

 TOTAL

 Change
2016/17

$170

$304

$726

 -$70

$1,130

 

2017/18

$165

$288

$734

-$70

$1,117

-$13

 

Typical Hamilton Residential Tenant

   Water Volume   Gov. Efficiency Rebate

 TOTAL

 Change
2016/17

$304

-$70

$234

 

2017/18

$288

-$70

$218

-$16


Typical Portland Residential Household

   Water Service   Water Volume   Sewer Service  Gov. Efficiency Rebate 

 TOTAL

 Change
2016/17

$162

$283

$723

-$70

$1,098

 

2017/18

$165

$288

$734

-$70

$1,117

$19

 

 Typical Portland Residential Tenant

   Water Volume  Gov. Efficiency Rebate 

 TOTAL 

 Change
2016/17

$283

-$70

$213

 

2017/18

$288

-$70

$218

$5

 

Typical Warrnambool Residential Household

   Water Service    Water Volume   Sewer Service   Gov. Efficiency Rebate

 TOTAL 

 Change 
 2016/17

$162 

$283 

$729 

 -$70

 $1,104 

  

 2017/18

$165

$288

$734

-$70

$1,117

$13

 

Warrnambool Residential Tenant

   Water Volume   Gov. Efficiency Rebate

 TOTAL

 Change
2016/17

$283

 -$70

$213

 

2017/18

$288

-$70

$218

$5

 

Do hardship programs still apply?

Yes. We offer a number of programs for customers experiencing financial hardship. These include payment plans, discounts for concession card sholders and more. These programs will continue to apply alongside the initiative.

See also: Customer Hardship Policy

How is Wannon Water achieving these savings?

Wannon Water has identified corporate and operational efficiencies leading to cost savings.

Examples of operational expenditure savings include:

  • innovating use of renewable energy to reduce power costs
  • introduction of new technologies to reduce operating costs
  • reduction in the cost of delivery of operations and maintenance of water sewerage systems

Examples of capital expenditure savings include:

  • rationalisation of the construction program
  • deferral of some projects based on more efficient staging

Will Wannon Water continue to be viable despite cost-cutting and rebates?

Yes. All the initiatives have been closely scrutinised by internal and external experts to ensure there is no increase in financial, service delivery or safety risks.