Community engagement


At Wannon Water we are committed to realising our vision, "Beyond Water for Strong Communities".  We recognise the vital role our organisation plays within the region and we are committed to working with our communities to develop effective long-term relationships.

Our Community Strategy, Partnering for Stronger Communities, aims to build on the relationships we have forged with our communities, helping them to flourish.  We will work with our 83,000 residents, our communities and businesses to create win-win solutions. Because we all benefit from a buoyant, healthy and connected community.

Developed with input from our Board, employees, Community Advisory Committee and other key regional stakeholders, Partnering for Stronger Communities highlights five key themes that are important to our organisation and to our communities:

  • Regional prosperity
  • Education, training and volunteering
  • Health and wellbeing
  • Natural environment
  • Telling our story.

To learn more about our approach to community engagement, and how you can get involved, download our Partnering for Stronger Communities brochure.

Our Stakeholder Engagement Policy clearly defines our approach and commitment to stakeholder engagement and consultation.

For more on our customer and project committees, click here

2017 Customer Value Survey

We are conducting our annual Customer Value Survey between Monday 19 June and Friday 7 July 2017. Lighthouse Data Collection, an independent research company, will survey 500 randomly selected customers using phone interviews.

As part of our commitment to providing a high level of customer service, we survey a random sample of customers each year to gather feedback about their perceptions of our service and the issues affecting them. This information helps us understand customers’ expectations and measure our performance against their expectations.

All information provided by customers is confidential and will only be used to help improve our services.

Lighthouse Data Collection abides by the Australian Privacy Principles.

For more information about our Customer Value Survey, please contact us on 1300 926 666.

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2018 Price Review

Every five years, all Victorian water corporations, including Wannon Water, are required to submit a Pricing Submission to the Essential Services Commission. The Commission regulates the minimum levels of service and the prices of regulated charges levied by water corporations.

The Pricing Submission is a five-year plan for service delivery, setting out the expenditure, revenue, services levels and prices that Wannon Water seeks to deliver over the regulatory period. It is an important document that will guide our future direction to deliver efficient services that meet our customers’ and communities’ needs and expectations.

The current regulatory period ends on 30 June 2018 and the Pricing Submission for the next regulatory period (2018-23) is to be submitted to the Commission in September 2017.

To help inform our Pricing Submission, Wannon Water is undertaking an extensive program of early, broad and deep customer and stakeholder engagement, including engagement with residential and business customers, developers, community organisations and Wannon Water's Community Advisory Committee.

This also included a major customer survey, conducted in late 2016. Thank you to those customers who responded to the survey. Your views are very valuable and are helping us to shape our services and price structures for the next five years.

We have collated the November-December 2016 survey responses and a summary of the findings is available here.

A draft Pricing Submission will be published on this website in mid-2017 for customer and community feedback.

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12 Apostles Community Panel

12Apostles Web

People living in Port Campbell and surrounds had a unique opportunity in October 2016 to provide input to the future of water and sewerage services for the 12 Apostles Visitor Centre.

Parks Victoria and Wannon Water formed a community panel to review initial options to better manage increasing water and sewage treatment needs at the popular site.

The project

Located in the Port Campbell National Park, the 12 Apostles Visitor Centre is one of Victoria’s key tourist areas, attracting up to 10,000 visitors a day. This figure is predicted to increase to 14,000 people a day by 2034.

These rapidly growing numbers mean the existing onsite treatment plant, which treats flows from the café facilities and toilets, is no longer capable of consistently meeting Environmental Protection Authority discharge licence requirements.

The Victorian Government has allocated $4.4 million for an upgrade of the sewage treatment facilities at the 12 Apostles Visitor Centre.  Parks Victoria has engaged Wannon Water to implement a sustainable solution in consultation with the local community.  Wannon Water’s technical experts have identified a number of options to address the situation.

The community panel played an important role in gathering feedback and providing informed input.

The community panel process

The Servicing the 12 Apostles Visitor Centre Community Panel was an innovative approach to involving everyday people from the local area. Wannon Water and Parks Victoria mailed every property owner within the Port Campbell postcode, inviting them or members of their households to nominate as volunteers and be part of the panel.  From those who have volunteered, a demographically representative group was selected to participate.

Over two days, the panel toured the existing treatment facilities and received detailed information about the current capacity problem so they could participate in an informed discussion on how best to meet water and sewerage needs for the growing numbers of visitors at the 12 Apostles, as well as considering the long-term needs in the district. 

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