We’re committed to effective customer service.
We’re committed to effectively and efficiently receiving and managing enquiries, complaints, disputes, compliments and requests to ensure effective customer service.
Our aim is to resolve complaints at the first point of contact. If a written reply is required, we’ll respond within 10 working days. Our response will deal with the substance of the complaint and provide reasons for any decision we need to make.
Making a complaint
If you need to provide feedback or make a complaint then you can call us on 1300 926 666 or email us at info@wannonwater.com.au
Not happy with the response?
If you’re not satisfied with our response to your complaint then contact us to request the matter to referred higher.
Still not satisfied?
If you remain unsatisfied with our response then your can lodge you complaint with the Energy and Water Ombudsman Victoria (EWOV).
You can contact EWOV by:
Phone
1800 500 509
Reply Paid 469, Melbourne VIC 8060
Need more information?
Download our Complaints and Disputes policy for more information on how we manage complaints, compliments, enquiries and requests.
