Financial Inclusion Action Plan
Our Build FIAPs outlines leadership actions and core commitment actions in promoting financial wellbeing.
It’s tough to be in financial stress. People in financial hardship can not only find it difficult to access the essential services they need, but financial stress can have a profound impact upon their social and emotional wellbeing.
A significant proportion of people in our community are currently, or have at one time, been in financial hardship. Many households in our service region are on low incomes and there are multiple communities that experience significant socio-economic disadvantage.
Many householders experience mortgage or rental stress. Furthermore, economic abuse is a form of family violence that has a direct relationship to financial hardship and we know that our region experiences high rates of family violence compared to the whole of Victoria.
Our Financial Inclusion Action Plan is one practical way we are working towards our strategic direction. It builds on our past performance and takes another step in improving financial inclusion and resilience for our customers.
Additionally, this plan demonstrates our commitment to improving our support for our employees, suppliers and wider community who are experiencing financial hardship.