Charter
Customer support
Customer Charter Summary
A summary of your rights as a customer and our obligations to you, as set out in our Customer Charter.
Report
Corporate governance
Policy
Customer support
Customer Support Policy
We treat all customers, regardless of their circumstances, with understanding, dignity and respect.
Action Plan
Customer support
Financial Inclusion Action Plan
This plan outlines our actions promoting financial wellbeing with the aim of ensuring people have access to basic essential services to live healthy and fulfilling lives.
Action Plan
Corporate governance
Gender Equality Action Plan
We're committed to an inclusive workplace that embraces and promotes diversity, where everyone is treated with respect and feels valued.
Policy
Corporate governance
Gifts, Benefits and Hospitality Policy
We're committed to impartiality, accountability and integrity on responding to and providing offers of gifts, benefits and hospitality.
Strategy
Water services
Great South Coast Strategic Directions Statement 2023
The strategic directions statement reflects a forum and a region that
have embraced the opportunity for different organisations to work together through integrated water management for the benefit of its people, environment and economy.
Manual
Water services
Sewerage services
Land Development Manual
Our Land Development Manual is your guide to connecting to our water and sewerage network for every stage of your development. From large scale projects to customers seeking a single connection.
Regulation
Corporate governance
Permanent Water Saving Plan
Water is a precious resource and should not be wasted. This plan sets out common sense rules to ensure water is used efficiently.