Regulation
Corporate governance
Price Submission
Our five-year plan that sets out our priorities, the services we’ll provide, and prices that customers will pay from 2023 to 2028.
Charter
Corporate governance
Privacy Charter
This charter explains how we handle personal information and the 10 information privacy principles in plain English terms.
Policy
Corporate governance
Procurement Policy
This policy helps to ensure we meet governance and transparency principles, comply with legislation and achieve value for money outcomes when purchasing goods or services.
Action Plan
Corporate governance
Reconciliation Action Plan
Our commitment to delivering genuine and meaningful actions and outcomes as we work in partnership with Elders and Traditional Custodians in our region.
Strategy
Environment
Roadmap to Net-zero
We embrace our responsibility to reduce greenhouse gas emissions associated with our business and to influence others to do the same.
Charter
Sewerage services
Trade Waste Customer Charter
This charter provides customers with consistent, transparent and timely decision making for trade waste applications and management.
Policy
Sewerage services
Trade Waste Management Policy
This policy sets the requirements and management procedures in relation to trade waste.
Strategy
Water services
Urban Water Strategy
This strategy ensures that our long-term planning and investment in urban water services is effective and efficient.
Report
Water services
Water Quality Report
This report provides an overview of our supply system, risk management processes, and water quality performance for the financial year.