What’s myWannonWater?
You can manage your account and pay your bills online when it suits through myWannonWater.
It’s free for all customers and can be accessed using a mobile, tablet or computer. You just need to wait for your first bill to register using your account number and latest invoice number.
With myWannonWater you can:
- View and download a copy of your bill.
- View and download your payment history.
- View your water usage history.
- Pay your bill using a credit card.
- Set up a direct debit to pay your account in full.
- Request more time to pay your bill.
- Change your name and address.
- Submit a meter reading.
- Request that your bills be sent via email.
Need help?
Having trouble and need some help? See if you can find an answer below. If not, contact us for assistances.
Call us on 1300 926 666 or drop into one of our Customer Service Centres between 8.15am and 5pm Monday to Friday.
Check the account number and invoice number you’ve entered. The invoice number must be from your last bill.
Your name must be entered in the registration screen exactly as it appears in our billing system. Please call us to confirm we have the correct spelling of your name.
You can start the registration process again. If you still don’t receive an email with the verification code, you may have typed your email incorrectly. Call us to check the email address entered.
Each customer must have their own email address.
You can change your password from the log-in screen. Enter your email address and then select “Forgot your password”. A verification code will be sent to your email address.
Your internet browser may have blocked the invoice as a pop-up. Check for blocked pop-ups on the top right-hand corner of your screen. Depending on your internet browser, the invoice may open in a new tab or it may be displayed in the bottom left-hand corner of your screen.
myWannonWater has a secure payment gateway hosted by Westpac and credit card details are stored by them – not by us.
