What’s a metered hydrant?
Metered hydrants are often used by customers who need water for certain activities (e.g. roadworks, tree watering) but they have limited access to a nearby supply.
You’ll need to hire a metered hydrant if you want to obtain water from one of our designated hydrant locations. You can apply, find a location and download a log sheet below.
Terms and conditions
Read our terms and conditions for hiring a metered hydrant.
- Customers will initially be granted a maximum credit limit of $2,000. This limit may be reviewed after six months where the customer has paid all amounts by the due date.
- Payment for goods and/or services provided by Wannon Water to the customer must be tendered no later than 14 days after the date of the invoice.
- Credit limits will be suspended if Wannon Water issues a Warning Notice for non-payment of an account. Applications for the credit limit to be reinstated will not be considered until the account is paid in full.
- Interest (calculated daily) will be charged on the portion of the customer’s account overdue 14 days after the invoice was due for payment.
- Wannon Water may refer overdue amounts to a collection agency and seek recovery of collection costs from the customer.
- Wannon Water may place a credit default against a customer where an amount is not paid by the due date.
- The contractor must agree to pay a hire charge for the metered hydrant plus water used (please note that a minimum hire charge applies).
- A late fee will apply if a metered hydrant is not returned by the agreed date.
- The frequency of returning metered hydrants may be altered at the discretion of Wannon Water.
- Water use, hire charges, the minimum charge and late fee are approved by Wannon Water and apply from 1 July each year. Current fees are set out in Wannon Water’s schedule of charges at wannonwater.com.au
- Water must only be taken from Wannon Water’s system using a metered hydrant at a designated location (refer list below). This list may be amended from time to time, but will be provided to a contractor each time a metered hydrant is issued.
- Water must only be carted to sites within Wannon Water’s service area. If a contractor wishes to cart water to a site outside the service area, written application must be made to Wannon Water.
- If water restrictions are in force in a particular system, water cannot be taken from any designated locations in those systems unless otherwise provided for in these terms and conditions. Please refer to wannonwater. com.au or contact Wannon Water on 1300 926 666 to obtain details of any water restrictions currently in force.
- Where water restrictions are not in force, water taken must only be used for allowable purposes in accordance with the Permanent Water Saving Rules (PWSR). Please refer to wannonwater.com.au or contact Wannon Water on 1300 926 666 for further details of these rules.
- The metered hydrant is issued for the sole use of the contractor and must not be passed on to other parties under any circumstances.
- Where improper use of a metered hydrant causes damage or a water quality problem, Wannon Water has the right to recoup the costs of attending and repairing the problem, and the right to withdraw the hire of the metered hydrant.
- Where damage occurs to a metered hydrant or if a metered hydrant is lost, the contractor is responsible for repair costs or providing a replacement metered hydrant.
- The contractor is responsible for evaluating hazards and any risk to the public and to their employees when accessing the fire hydrant.
- The contractor must ensure that an “air gap” exists between their water storage and Wannon Water’s system, or that an appropriate backflow prevention device is installed on the outlet to the contractor’s water storage.
- The contractor is responsible for the water quality after it has left Wannon Water’s water supply system. Where the water is to be used for human consumption, food preparation or ice making, the contractor must ensure that the water is being transported in accordance with the Guide for Water Carting Businesses issued by the Department of Health and Human Services. To obtain a copy of these guidelines please visit wannonwater.com.au or contact Wannon Water on 1300 926 666.
- The contractor is required to complete a log sheet for all water carted from Wannon Water’s water supply systems using the Wannon Water log sheet (below). The volume of water recorded must account for all water used from all hydrants.
- Log sheets and photographs of both the hydrant number and the hydrant screen must be emailed to info@ wannonwater.com.au by the due date indicated on the log sheet each month.
- Wannon Water will issue an account for the use of the metered hydrant giving a contractor 14 days for payment. Failure to pay accounts by the due date will result in Wannon Water withdrawing the metered hydrant from use and commencing recovery action.
- Metered hydrants will only be issued from the following Customer Service Centres:
- 25 Gateway Road, Warrnambool
- 66 Gray Street, Hamilton
- 15 Townsend Street, Portland
Apply for a metered hydrant
Apply online for a metered hydrant. Or contact us if you need help.
Find a hydrant location
You can access water at the following locations without prior approval by using a metered hydrant hired from us.
Need to access water from a location that’s not on this list? You’ll need prior approval so contact us.
| Town | Location | Identifying feature | Expected water quality |
|---|---|---|---|
| Camperdown | Gellie Street at saleyards | Painted blue | Potable |
| Camperdown Rural | Corner Princes Highway and Cross Forest Road | Painted blue | Potable |
| Casterton | Southern end of main in Bahgallah Road | Marker post | Potable |
| Cobden | Station Street | Painted blue | Potable |
| Coleraine | Opposite 67 Turnbull Street | Marker post | Potable |
| Dartmoor | Wapling Avenue – beside police station | Painted blue | Potable |
| Dunkeld | Victoria Valley Road at gateway of the Dunkeld Racing Track – opposite the primary school | Painted blue | Potable |
| Hamilton | Monivae Street – near council depot | Marker post | Potable |
| Heywood | Hunter Street (east) near sewer pump station | Painted blue | Potable |
| Koroit | Lake Street – down from Wannon Water tank | Painted blue | Potable |
| Lismore | 131 High Street | Painted blue | Potable |
| Mortlake | Hamilton Highway – just north of Hopkins Highway | Painted blue | Potable |
| Noorat | 610 Mortlake Road | Painted blue | Potable |
| Penshurst | Hamilton Highway – east end of football oval | Marker post | Potable |
| Portland | Corner Henty Highway and Wyatt Street | Painted blue | Potable |
| Simpson | Simpson – Princetown Road – in front of the school | Painted blue | Potable |
| Terang | Front of 129 Terang-Mortlake Road | Painted blue | Potable |
| Timboon | Curdies River Road | Painted blue | Potable |
| Warrnambool | Horne Road – south of Rodgers Road | Painted Blue | Potable |
| Warrnambool | Watson Street – corner Braithwaite Street | Painted Blue | Potable |
| The following locations are only able to be accessed between 9am and 5pm | |||
| Balmoral | Opposite 45 Harrow Road – near shire depot | Marker post | Potable |
| Warrnambool | Tozer Road – outside no. 30 | Painted blue | Potable |
| Warrnambool | Wanstead Street – outside no. 50 | Painted blue | Potable |
| Warrnambool | Front of 35 Mortlake Road | Painted blue | Potable |
Keep a record
Use our log sheet to keep a record of every time you access water using a metered hydrant. You’ll nee to email this to us by the due date we specify. Along with the log sheet, you’ll also need send us photos of the hydrant number and screen.
We're here to help
Have a question or need more information?
Monday to Friday, 8:15am to 5:00pm
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