We regularly air scour our water mains, which helps clear away any sediment and debris from the system. It’s an important part of making sure your water supply continues to be high quality, safe and reliable.
Will my water supply be interrupted?
We’ll need to temporarily switch off your water supply during the work, but we’ll give you plenty of notice in writing.
What if I have a special need for water?
If you have a critical reliance on a continued water supply, such as for dialysis or a home occupation, please contact us.
Should I store some water?
We suggest putting aside enough water for your needs during the interruption period e.g. fill up your kettle or jugs and have a bucket to flush your toilet. We’ll do our best to stick to our predicted schedule, but sometimes this work can take longer than anticipated. In this case, we suggest storing enough extra water for your needs.
What about my appliance that needs water?
Please be careful with heating and cooling appliances such as hot water services and refrigeration units. As these rely on the water supply, you should take note of the manufacturers’ recommendations for a water supply shut down.
What happens when my water is back on?
Once your water supply is restored, it might look a little cloudy or discoloured because there is air trapped in the water. If this happens, just turn on a tap near the back of your property until the water runs clear. While it’s clearing, it’s best not to draw any hot water.
If you’re at home during this time, you can reduce the impact of this by turning off your home’s water supply at the meter stop tap before the starting time we’ve outlined – and not turn it back on until this period is over. If you can’t find your stop tap, please contact us.
If you’re still having issues, please contact us.
